Update on Apple IMAC Computer + Continued Lack of Support

SHOP THE LOOK

1. Sweater // 2. Satchel Bag // 3. Reading Glasses

4. Jeans  // 5. Necklace // 6. White Loafers 

Happy Wednesday!

I have to document this because it is insane how poor the customer service is at Apple. Their lack of acknowledgement of problems - and follow through - is proving to me that they are not an honorable company that stands behind their products or service.

  I was very hopeful last week when I finally had a breakthrough.  The senior advisor I spoke with said that the problem I have been having is with a faulty hard drive. I could not believe it - what I had been saying for the last nine months - someone finally acknowledged. 

After some back and forth conversation with the advisor - he agreed to put in a request to allow me to return this lemon of a machine and buy a new one.  I was supposed to receive an approval with legal documents within 24 hours, which would have been last Thursday afternoon. As of Friday, I had not heard anything, so I emailed the advisor.  As of Monday, still no word, so emailed him again.  As of today, I have not heard anything.  

Since this process does not seem to be moving along, and my machine is so pitiful - my husband suggested that we buy an external drive - and install the operating system on it - so that I can run my my machine from the external drive.

This is only a temporary solution - but nothing like setting up a machine for the bajillionth time - and having to spend an unnecessary $60 - just to use my iMAC.  I am so tired of setting up my machine - installing Office, Creative Cloud, preferences, logins, and all the many more things you do.  I have arranged my dock - and removed and added applications too many times... 

I really do not understand the lack of support.  I wish Apple would not make empty promises - and instead be a company of integrity - a company that follows through on what they say - and does not frustrate customers - by making them jump through endless hoops. If they would just admit this computer is a "lemon" and give me a new computer.  

I am loosing hope - and the excitement I felt last week in anticipation of possibly getting a new machine that worked is waning.  I want to anticipate good news today, but as more time elapses with no word, I have a feeling I will be calling and sitting on just one more long phone call - rehashing everything I have  already talked about many, many, many, many, many times before.

#dowhatisrightApple

(You can read more about my story here and here.)

MY DAILY FINDS & DEALS

This cute thermal top for fall.

This classic satin white blouse for $25.

This link necklace is on my wish list.

I love this new puffer jacket - and the color!

This puff sleeve sweatshirt for 50% off.

This chunky cardigan that everyone is buying this fall.

This twist front sweater.

This fun Chanel bag necklace - cute but pricey.

This leather blazer is a trendy fall staple.

This classic sweater for $15.

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5 Reasons to Not Buy a New Apple IMAC

Happy Thursday! I hope you have had a great week so far.

I have debated writing this, but since I have struggled with this brand new - yet troublesome - Apple iMac for months - I wanted to share my experience in hopes to save others from the headache of buying an iMac.

I should preface this by saying I have worked on Apple (Mac) computers for over 20 years. I am very familiar with how they should run.  This new machine definitely does not live up to my expectations - and honestly, it runs worse than my 2014 iMac (and even my 2013 MacBook Air).  And, according to Apple, there is no problem with this machine - it performs as it should.

I would also like to include - these issues are not related to my Internet speed or connection.

5 REASONS TO NOT BUY A NEW APPLE IMAC

#1 Unresponsive

The spinning wheel has become a constant companion with this machine.  It seems to come around anytime I want to do anything.  And, I mean anything - from opening System Preferences - to an application - to a file.  It doesn't matter the size of the file - or what I try to open - how little or how much I have open - it is just spins.

#2 Little power

It has very little power. I have to limit what I can open and run at the same time. 

#3 Slow

It runs extremely slow with pretty much anything I want to do. It takes forever to shut down, which I have to do often.  I usually end-up force quitting the machine because I can only wait for so many minutes before I loose my patience while the machine thinks about if it wants to shut down. 

#4 Restart

You pretty much have to shut this machine down every day and start from scratch - just to speed things up - and function at any manageable speed. 

#5 Lack of support

I have been calls with Apple (one of them was a very long call) - with no resolve.  I have taken the machine to the store a couple of times, where they have run tests, and totally erased my machine and started from scratch.  I have erased the machine a few times myself.  It is a headache to set up a machine each time - especially with no resolve.

Lastly,...
I have realized through this horrible experience that Apple will drive you crazy trying to fix the machine - even if it just might be a "lemon".  They will not do what is right by just giving you a new machine.  Their best (and only) solution is to try to fix it - even if they can't find the problem - and it is a huge inconvenience to you.

 I am so sorry I bought this machine.  It has not been a good experience.

MY DAILY FINDS & DEALS
This v-neck sweater is only $8!

This summer tank is only $10.

These summer shorts are 40% off.

This classic blazer is 60% off - and a great color.

These sneakers are 40% off.

This comfy tank is 25% off.

POSTS BY EMAIL

Get my posts delivered by email.  Sign up HERE

CONNECT

Follow me on Bloglovin // Instagram // Facebook // Pinterest

I am participating in the following link-ups