September 2, 2020

Update on Apple IMAC Computer + Continued Lack of Support

horrible apple customer service support

4. Jeans  // 5. Necklace // 6. White Loafers 

Happy Wednesday!

I have to document this because it is insane how poor the customer service is at Apple. Their lack of acknowledgement of problems - and follow through - is proving to me that they are not an honorable company that stands behind their products or service.

  I was very hopeful last week when I finally had a breakthrough.  The senior advisor I spoke with said that the problem I have been having is with a faulty hard drive. I could not believe it - what I had been saying for the last nine months - someone finally acknowledged. 

After some back and forth conversation with the advisor - he agreed to put in a request to allow me to return this lemon of a machine and buy a new one.  I was supposed to receive an approval with legal documents within 24 hours, which would have been last Thursday afternoon. As of Friday, I had not heard anything, so I emailed the advisor.  As of Monday, still no word, so emailed him again.  As of today, I have not heard anything.  

Since this process does not seem to be moving along, and my machine is so pitiful - my husband suggested that we buy an external drive - and install the operating system on it - so that I can run my my machine from the external drive.

This is only a temporary solution - but nothing like setting up a machine for the bajillionth time - and having to spend an unnecessary $60 - just to use my iMAC.  I am so tired of setting up my machine - installing Office, Creative Cloud, preferences, logins, and all the many more things you do.  I have arranged my dock - and removed and added applications too many times... 

I really do not understand the lack of support.  I wish Apple would not make empty promises - and instead be a company of integrity - a company that follows through on what they say - and does not frustrate customers - by making them jump through endless hoops. If they would just admit this computer is a "lemon" and give me a new computer.  

I am loosing hope - and the excitement I felt last week in anticipation of possibly getting a new machine that worked is waning.  I want to anticipate good news today, but as more time elapses with no word, I have a feeling I will be calling and sitting on just one more long phone call - rehashing everything I have  already talked about many, many, many, many, many times before.


(You can read more about my story here and here.)

This cute thermal top for fall.

This classic satin white blouse for $25.

This link necklace is on my wish list.

I love this new puffer jacket - and the color!

This puff sleeve sweatshirt for 50% off.

This chunky cardigan that everyone is buying this fall.

This twist front sweater.

This fun Chanel bag necklace - cute but pricey.

This leather blazer is a trendy fall staple.

This classic sweater for $15.

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1 comment:

  1. I am disgusted on your behalf with Apple! I cannot believe how terribly they have treated you! To get your hopes up last week only to let you down is so wrong. What a shame!


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